Find guides and support for your account, AI agents, projects and connected tools.
Start with the topic that matches what you want to do.
Understand MaShop, write a brief and complete your first task.
Choose a mode, connect GitHub and follow files, previews and publishing.
Set instructions, skills and memory, then review routines and execution history.
Connect a service, check permissions and understand tool access.
Understand your balance, model access, subscriptions and account settings.
Identify a failed step and gather the details needed to resolve it.
Include the affected project or agent, the step that failed and the error you saw. Do not send passwords or API keys.
Use your support account to submit the issue, attach useful screenshots and find replies in the ticket thread.
Write to our support address with a clear description. Include screenshots or logs with sensitive values removed.
Open the support portal to read replies and check the status of a request you already submitted.
Tell us what you expected, what happened and which steps reproduce the issue. You can return to the support portal to check replies.